Frequently Asked Questions

Because everyone has a unique story, counselling can look different for each person.   

But generally speaking, at City Centre Counselling, the first few sessions involve getting to know one another. We'll take time to look at the complete picture of who you are including how things have been, how they are now, and consider what is it that you want to gain from therapy. 

Together we'll discuss what type of therapy and intervention(s) would be most suitable (and that you’re comfortable with) and co-create goals that serve as a guide for your therapy. Throughout this process you'll be getting to know me to make sure we're a good fit.  

Depending on your needs and goals, the frequency of sessions can vary - from just an hour to weekly sessions over a few months, or perhaps you feel bi-monthly or monthly sessions is best. It's your journey, you decide.

Through the work we do together, and with your active participation both within and between sessions, the potential benefits can include:

• opportunities to learn new skills, change behaviours, and manage problems
• greater self-awareness and understanding
• improvements in confidence and self-esteem
• reduction in feelings of distress
• improved coping and overall wellness, and
• a more mindful and compassionate relationship with yourself and others

While there are potential benefits to counselling, success is not guaranteed and there are potential risks. Since therapy often involves exploring unpleasant feelings, events, or experiences, there is a chance you may feel worse before you feel better (probably not what you wanted to hear).

To get the most out of counselling, here are a few suggestions:

• Be open and honest about your issues - there is no judgement
• Between sessions try out new ideas or strategies that are explored in session
• If you have concerns or questions about any part of the process, let me know, and
• Be kind to yourself - this is your journey, take care of you!

Great question. Clients are entitled to confidentiality in counselling. This is the foundation of a safe and effective counselling relationship. 

In the first session, I'll start with a process called informed consent. I'll provide, review, and offer to discuss and answer any questions related to my procedures, your rights, and your responsibilities as a client. For example, the right to attend counselling voluntarily, to refuse or withdraw at any time, and the right to confidentiality.  

From the initial phone consultation and throughout counselling any information you share will remain confidential. However, there are a few situations where I may not be able to guarantee confidentiality: 

•  If I believe that you're at serious risk of harming yourself or others,
•  If you disclose that a child or a vulnerable person is being abused or neglected, or
•  If a request is made for information by a court of law.

In these instances, every reasonable effort will be made to discuss these circumstances with you prior to the involvement of other professionals and I'll disclose the least amount of confidential information necessary to a third party to contribute to conditions for safety.

To find information on the guidelines around confidentiality and consent for minors (under the age of 18), go to Teen Counselling.

Knowing that people have busy lives, I offer flexible hours and can accommodate most daytime, evening, and weekend appointments including Sunday. 

My office is located downtown Medicine Hat at 641 4th Street SE in the United Way building - there is a security entrance, please ring doorbell upon arrival. 

I'm located on the 2nd floor - regrettably- my office is not wheelchair accessible. To accommodate those unable to attend in person ALL services are available online.  

There is free, 2-hour off-street parking available and the city bus terminal is across the street for those using public transit.

To get started - it begins with a phone call. 

1. When you're ready call City Centre Counselling for a free 30-minute phone consultation OR you can schedule a phone consultation through the City Centre Counselling online booking page. This call is required before you can book your first counselling/parenting support session.
2. When you book your first appointment, you'll receive a "Welcome" email from Jane that will provide easy-to-follow instructions on how to set up a personalized client account called "My Account". Jane is a secure, PIPEDA compliant web-based platform that allows you to manage appointments, receive appointment notifications, access forms, join online appointments and much more. 
3. Once your appointment is booked, you'll then receive a "Thanks for Booking" confirmation email. You'll be prompted to complete the online intake/consent form, this MUST be filled out prior to your first appointment. 
4.  Because life is busy, in your "My Account" you can opt to receive appointment reminders 24 hours and up to 30-minutes before your scheduled appointment. It's that simple. Look forward to speaking with you.

Yes.  At City Centre Counselling ALL services can be accessed either in person, online, or through a hybrid approach (combining both in person and online sessions). 

Telehealth (virtual/online) services are a convenient and practical option for many people.

To learn more on how to get connected online, check out my online therapy page. Or click the button below to connect with me.